Services hub

This page is built as a decision-support hub. Use the matrix below to choose the right service, then jump to the relevant section for inclusions, boundaries, preparation checklist, and the step-by-step process we follow on-site.

Decision helper matrix Roof repairs & leak investigation Flat roof maintenance Gutters, fascia & soffit Included / Not included Assessment factors Boundaries & exclusions Preparation checklist Full process timeline

For urgent leaks

Start at Repairs & investigation

For flat roofs

Start at Flat roof maintenance

For overflow/damp

Start at Gutters & water management

Looking for policies (complaints, cancellations, payment handling)? See Policies. For how we handle personal data: Privacy. For service terms: Terms.

Decision helper matrix

Pick the row that matches your situation, then follow the recommended service. If multiple rows apply, start with investigation/repairs (root-cause), then move to maintenance or water management.

Jump to services

Your symptom / scenario	Most likely cause	Recommended service	What we check first	If confirmed…
Drip marks on ceiling after wind-driven rain	Slipped/ cracked tile, displaced ridge/verge, failed flashing	Roof repairs & leak investigation	Tile courses, valleys, chimneys, leadwork, loft wet spots	Targeted replacement + local sealing where appropriate
Recurring leak “moves” to a different room	Water tracking under felt/underlay, nail penetrations, shared valleys	Roof repairs & leak investigation	Trace line of travel, inspect lap points, photograph evidence	Plan staged fixes; advise monitoring points
Flat roof ponding after rain	Blocked outlets, settled deck, edge trim issues	Flat roof maintenance	Outlets/scuppers, falls, perimeter details	Clear drainage, patch seams, improve edge detailing
Blisters/bubbles on felt	Moisture trapped, aged membrane, heat stress	Flat roof maintenance	Membrane condition, joints, upstands	Patch repair if localised; advise on lifespan limits
EPDM edge lifting / loose termination	Mechanical fixings/termination bar issues, adhesive fatigue	Flat roof maintenance	Perimeter fixings, drip edges, corners	Re-secure edge, re-seal corners, test watertightness
Overflowing gutters during moderate rain	Blockage, incorrect fall, undersized/incorrect outlet	Gutters, fascia & soffit works	Gutter line, downpipes, joints, outlet throat	Clear/realign, reseal joints, replace failed sections
Damp patches on external wall below gutter line	Leaking union, cracked gutter, overflow at corner	Gutters, fascia & soffit works	Corner joints, stop ends, fascia condition, staining	Local replacement or joint rebuild where needed
No visible leak, but musty loft smell	Minor seepage, condensation, ventilation imbalance	Roof repairs & leak investigation (diagnostic)	Moisture sources, vents, felt condition, timbers	Report findings; recommend next steps (roof vs ventilation)
Downpipe gurgling / slow drain	Partial blockage, debris in hopper, crushed section	Gutters, fascia & soffit works	Flow test (where safe), inspection of bends and offsets	Clear blockage; propose replacement if pipe is deformed
Tile fragments in garden after storm	Loose tiles, failing fixings, ridge/verge movement	Roof repairs & leak investigation	Fixings, undercloak, mortar condition, ridge alignment	Replace and secure; advise on broader maintenance risks
Water marks around chimney breast	Lead flashing step/apron defects, mortar joints, caps	Roof repairs & leak investigation	Leadwork interfaces, soakers, back gutter, pointing	Local flashing repair/renewal strategy (case-dependent)
Soffit staining / birds nesting	Vent/mesh damage, gaps, deteriorated boards	Gutters, fascia & soffit works	Ventilation openings, board edges, fixings	Repair/replace affected sections; improve sealing/mesh

If you’re unsure, send photos via Contacts. For how we store enquiries and emails, see Privacy.

Roof repairs & leak investigation

See inclusions

Diagnosis-led repairs for slipped tiles, flashing issues, and recurring leaks, with clear inclusions/exclusions and realistic timelines.

Best for

Active leaks (ceiling marks, damp loft timbers, drips after rain)
Storm damage to tiles/ridges/flashings
“Intermittent” leaks needing root-cause tracing
Small, localised repairs where full replacement is not justified

Illustration: roof repairs and leak investigation

Typical outputs

Photos where safe, a clear “what we found” summary, and a practical next-step plan.

Request inspection Read service policies

Flat roof maintenance (felt/EPDM)

Assessment factors

Targeted patching, edge detailing, and drainage checks to extend service life and reduce repeat call-outs.

Best for

Minor splits at seams, corners, or around penetrations
Ponding risk and poor drainage performance
Preventative maintenance on older felt/EPDM
Edge trims, terminations, and upstand checks

Illustration: flat roof maintenance and drainage checks

Typical outputs

Condition notes, drainage findings, and a maintenance interval recommendation.

Ask about a flat roof visit See terms

Gutters, fascia & soffit works

Boundaries

Cleaning, resealing, realignment, and replacement options to improve water management and prevent damp-related problems.

Best for

Overflow, dripping joints, slow drains
Misaligned runs causing standing water
Fascia/soffit board wear or local damage
Preventative cleaning (seasonal debris)

Illustration: gutter alignment and fascia/soffit works

Typical outputs

Before/after notes, flow observations, and a maintenance plan for downpipes/outlets.

Book gutter work See reviews

Included / Not included (scope table)

This is a practical scope guide. Specific inclusions may depend on access, material compatibility, and safety constraints. For how changes are handled, refer to Policies and Terms.

Next: prep checklist

Item	Included (typical)	Not included (typical)	Notes / when it changes
Initial on-site visual assessment	Yes	—	Limited by safe access; we won’t climb unsafe roofs.
Photo documentation (where safe)	Often	Drone surveys	If line-of-sight is blocked, we explain limits and options.
Replacing slipped/broken tiles (localised)	Yes	Full roof re-tiling	Compatibility depends on tile type and availability.
Small lead flashing patching / minor refixing	Case-by-case	Full lead renewal as a default	We propose the least intrusive safe option first.
Valley clearing (debris removal)	Yes	Structural valley rebuild	If the valley lining is damaged, we’ll flag it.
Felt/EPDM patching (small defects)	Yes	Full flat roof replacement	Patch is suitable when membrane failure is localised.
Drainage check (outlets/scuppers)	Yes	Underground drain unblocking	We can identify where water fails to discharge.
Gutter cleaning (manual debris removal)	Yes	Roof moss scraping (whole roof)	We remove gutter debris; roof cleaning is separate.
Gutter resealing at joints/stop ends	Often	Repainting fascias/soffits	Sealants depend on surface condition and weather.
Gutter realignment (adjust fall & brackets)	Yes	Redesigning rainwater layout	Where outlets are inadequate, we’ll recommend options.
Downpipe local repairs (clips, short sections)	Case-by-case	Internal plumbing works	We focus on external rainwater goods.
Minor fascia/soffit replacement (localised)	Case-by-case	Loft insulation / electrics	If hidden timber is unsound, we’ll explain constraints.
Site tidy-up & waste removal (small volumes)	Yes	Large skip hire as default	If waste volume is high, we’ll discuss disposal options.
Written summary (email)	Yes	Insurance reports with valuations	We provide practical notes; formal reports are outside scope.

Assessment factors (what affects cost & timing)

We aim for clear expectations. These factors influence how long work takes and what methods are appropriate. More detail on change handling is in Policies.

Factor	Why it matters	What we do about it
Roof access & height	Affects safe working methods and time	Confirm access approach; may recommend scaffolding if required
Pitch/steepness	Steeper roofs reduce safe working window	Adjust method; prioritise safe inspection points
Weather and drying time	Sealants/membranes require suitable conditions	Schedule around weather; explain constraints upfront
Material compatibility	Not all patch systems suit all membranes/tiles	Confirm substrate; choose compatible repair approach
Leak complexity (tracking)	Water can travel far from entry point	Use a hypothesis-and-check approach; document likely routes
Previous repairs	Old patching can hide defects	Identify prior work; explain what can/can’t be relied on
Edge detailing condition	Edges are common failure points	Inspect terminations/flashings; propose improvements if needed
Drainage performance	Blockages cause overflow, damp, and ponding	Check gutters/outlets/downpipes; recommend maintenance cadence
Surrounding risks (conservatories, glass, neighbours)	Affects setup time and protection steps	Use protective measures; define safe working zones
Internal visibility (loft access)	Helps confirm leak location and extent	Ask for access; if unavailable we note reduced certainty
Time since last rainfall	Fresh evidence improves diagnosis	Plan visit timing; ask for timestamps/photos where possible

Boundaries & exclusions

To keep work safe and expectations clear, the following are standard boundaries. If you need something outside this list, tell us and we’ll explain options. See Terms for general conditions and Policies for cancellations/complaints.

No work performed in unsafe conditions (high wind, icy surfaces, unstable access).
No structural engineering / timber replacement as part of routine repairs unless explicitly agreed.
No asbestos handling/removal; if suspected, we stop and advise specialist assessment.
No electrical work (e.g., rewiring fans, lighting in soffits/lofts).
No internal plastering/decoration after a leak (we can advise drying time and next steps).
No guttering connected to complex internal drainage systems beyond external rainwater goods.
No guaranteed “leak-free forever” claims—hidden defects and tracking can require staged fixes.
No drone/thermal imaging surveys as a standard service (can be discussed if needed).

If your job involves…

Scaffolding access: We’ll discuss whether it’s required for safety and quality; you can also arrange independently.
Heritage/older buildings: We prioritise minimally invasive methods and clear documentation of what was changed.
Shared roofs / flats: We may need confirmation of permissions and access; we can provide notes for building managers.
Neighbour proximity: We set safe zones and keep noise/time impacts reasonable; see Policies.

Preparation checklist (before the visit)

A short checklist that helps us diagnose faster and work safely. If you can’t do some items, that’s fine—tell us on Contacts.

Next: process timeline

1Note when the leak occurs (wind direction, heavy rain vs. light rain, after snow melt).
2Take a few photos of the symptom inside (ceiling mark, wall damp, loft wet area) with timestamps.
3If safe, clear small items from the area below the drip/mark to protect belongings.
4Provide loft access (hatch location, ladder availability) if you want internal checking.
5Let us know about any known roof history (age, prior patches, recent storms, previous contractors).
6Confirm parking/loading constraints (permits, time restrictions) near the property.
7Secure pets and keep children away from work zones during the appointment.
8Tell us about fragile areas below (conservatory roof, glass, narrow side return).
9For gutter work: point out any persistent overflow corners or known slow downpipes.
10For flat roofs: note ponding locations and approximate time water remains after rain.
11Make sure gates are unlocked and access paths are clear on arrival time.
12Have a contact phone number available for the day (if different from the main enquiry).
13If you’re a tenant/agent: confirm permissions for access and approval steps for repairs.
14Collect any questions you want answered (e.g., “monitor vs fix now”, “what’s urgent”).

Send details securely

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Full process (timeline)

Our workflow focuses on reducing uncertainty and documenting constraints. For complaints handling and escalation steps, see Policies.

1

Confirm scope & constraints

We confirm the symptom, access, and any safety limits (height, fragile roofs, shared access).
2

Initial inspection (external)

We start with the highest-likelihood failure points: tile edges, valleys, flashings, gutter lines, flat roof edges.
3

Internal checks (if applicable)

With loft access, we look for wet lines, staining, airflow/condensation indicators, and water tracking paths.
4

Agree the practical repair plan

We explain what’s included, what is excluded, and what outcomes are realistic (including staged fixes where needed).
5

Set up safe working area

We protect nearby surfaces where required and keep walkways clear. We won’t proceed if conditions are unsafe.
6

Carry out targeted works

Examples: replace a slipped tile, reseal a joint, patch a membrane defect, clear outlets, realign gutters.
7

Quality checks & basic flow observations

We re-check the repaired interfaces. Where appropriate and safe, we confirm gutter lines and outlet flow.
8

Tidy-up and handover notes

We remove small waste, share what we changed, and note any watch-points for future maintenance.
9

Follow-up guidance

We advise on what to monitor after the next rainfall and when to re-check gutters/flat roof edges.

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Next steps

Contact

Request a visit, share photos, and confirm access details.

Reviews

How customers describe our communication and tidy work.

Policies

Cancellations, complaints handling, and practical expectations.

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